Known for its vanilla-like aroma, Benzoin is a granular incense can be used with your charcoal burner to improve the atmosphere of your home or add to your ritual magick.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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COVID-19 SHIPPING NOTICE!
Due to the issues with Covid-19, we are unable to guarantee a delivery window. Currently shipping is 5-7 Days after ordering.
COVID-19 INVENTORY AVAILABILITY NOTICE
Due to the issues with Covid-19, we are a little short staffed. Our inventory is only updated once per day. If we accidentally sell something that is our of stock we will notify you right away! Either Refund or Store Credit + 5%
Satisfied or Refunded - Period!
We strive to provide an excellent product to YOU - our customer. We DO NOT ship from China. All of our warehouses are in the USA.